Strategic

A 1 or 1.5 day interactive course that provides an overview of Knowledge Management including:

• Business Case
• KM Overview and Frameworks
• KM Collect: Team Learning Processes and Individual Knowledge Transfer
• KM Connect: Knowledge Sharing Communities
• Cultural Considerations
• IT
• Planning and next steps

Tactical

Typically 3 - 5 hour courses focusing on planning and delivering specific tactical aspects of KM:

• The Peer Assist
• The Learning Review
• Tools & Techniques for Individual Knowledge Transfer
• Communities of Practice